The Novi pilot is ending soon

Novi will no longer be available for use after September 1. Before Novi goes away, we’ve made it easy for you to get your remaining balance and download your Novi information.

How to withdraw your money

It’s important that you withdraw any remaining balance in your Novi account before that date. You can choose to transfer your Novi balance to your bank account or withdraw it as cash where applicable.


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US and Guatemala: Transfer money to your bank account. You’ll need to first add a bank account to Novi, if you’ve not already done so. Learn more

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Guatemala only: Withdraw cash from a location in Guatemala City. You’ll need a government-issued ID and a Novi account. Learn more

More resources for you

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How to download your Novi information

If you would like to keep a copy of your transactions and activity on Novi, you can download that information within the Novi app settings. Learn more

After September 1, 2022, you will no longer be able to log into your Novi account and you’ll lose access to that information.

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We’re here to help

To learn more about the upcoming changes to your Novi account, visit the Novi Help Center. For any other questions, you can live chat with us in the app — we’re available 24/7.

Thank you for participating in the Novi pilot.


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