How to withdraw your money
It’s important that you withdraw any remaining balance in your Novi account before that date. You can choose to transfer your Novi balance to your bank account or withdraw it as cash where applicable.
US and Guatemala: Transfer money to your bank account. You’ll need to first add a bank account to Novi, if you’ve not already done so. Learn more
Guatemala only: Withdraw cash from a location in Guatemala City. You’ll need a government-issued ID and a Novi account. Learn more
More resources for you
How to download your Novi information
If you would like to keep a copy of your transactions and activity on Novi, you can download that information within the Novi app settings. Learn more
After September 1, 2022, you will no longer be able to log into your Novi account and you’ll lose access to that information.
We’re here to help
To learn more about the upcoming changes to your Novi account, visit the Novi Help Center. For any other questions, you can live chat with us in the app — we’re available 24/7.
Thank you for participating in the Novi pilot.
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