About Novi

Meta Financial Technologies (MFT) is a product group focused on building products that help people and businesses connect to the digital economy and access the financial services they need. Today, we enable people and businesses in over 160 countries to make payments in 55 currencies. At Meta, what we do in FinTech is focused on: Expanding access to monetization for aspiring creators Helping businesses acquire and serve their customers Enabling people to partake in the digital economy with new forms of payment Bringing payment experiences into the apps people are already using to connect with family and friends Building for the metaverse and what money and financial services look like in this digital world. The Care team builds a suite of products supporting all of MFT’s use cases including consumer and business care for a broad range of consumers and businesses. The product suite includes help center, contextual help, self-resolution, dispute management, automation and NLU and phone support. We are looking for a data leader who can help us take our Care systems, products, and moreover experiences for all our customers to the next level. This is complex technical work, will have massive global impact, and you will get to work closely with smart people on challenging initiatives.

Responsibilities

• Help build and lead a great data science team to deliver world-class products

• Apply your expertise in quantitative analysis, machine learning and the presentation of data to see beyond the numbers and understand how our users interact with our core products

• Partner with Product and Engineering teams to solve problems and identify trends and opportunities

• Inform, influence, support, and execute our product decisions

• Mine massive amounts of data and extract useful product insights

• Build/maintain reports, dashboards, and metrics to monitor the performance of our products

• Manage development of data resources, gather requirements, organize sources, and support product launches while keeping the team accountable and impactful

Minimum Qualifications

• 2+ years of experience in managing other team members in a formal or informal capacity

• 4+ years of experience doing quantitative analysis at a technology company, consulting, investment banking, or product management including experience with SQL or other programming languages

• Experience initiating and drive projects to completion with minimal guidance

• Experience communicating and representing results of analysis to senior leadership

• 4+ years of experience with applied statistics or experimentation (i.e. A/B testing) in an industry setting

• 2+ years of experience communicating the results of analyses to leadership teams to influence the strategy

Preferred Qualifications

• Prior Payments/Fintech experience

• Prior experience in Post-Transaction/Care Products