Contact us.

For help with your Novi account, chat with us 24/7 through our in-app chat support in English or Spanish. You can also visit the Help Center below or in the app. For questions about the waitlist, read more here.

Chat with the Customer Care team in the app.

Get Novi

Find answers to your questions.

Visit Help Center

Contact us.

If you can’t find the answer you’re looking for in the Help Center, fill out the form below. Please note that we will be unable to provide account-specific help from this form. If you have a question about your account, please chat with us in the app.

Please use a valid email address

Guatemala

United States

Alabama

Alaska

Arizona

Arkansas

California

Colorado

Connecticut

Delaware

District of Columbia

Florida

Georgia

Hawaii

Idaho

Illinois

Indiana

Iowa

Kansas

Kentucky

Louisiana

Maine

Maryland

Massachusetts

Michigan

Minnesota

Mississippi

Missouri

Montana

Nebraska

Nevada

New Hampshire

New Jersey

New Mexico

New York

North Carolina

North Dakota

Ohio

Oklahoma

Oregon

Pennsylvania

Rhode Island

South Carolina

South Dakota

Tennessee

Texas

Utah

Vermont

Virginia

Washington

West Virginia

Wisconsin

Wyoming

Complaint

Question

Feedback

Security check

Why am I seeing this?

Security check

This is a standard security test that we use to prevent spammers from sending automated requests.

Please complete the captcha

By clicking Submit, you agree to be contacted by Novi. For more information on how we use the information you submit here, please see the Novi privacy policy.

Please complete all of the fields to submit

Thank you for getting in touch.

Your reference id is

We review each form submission, but we’re only able to respond to complaints at this time. We’ll respond to complaints via the email address provided to us in the form. Feel free to reach out to us for quick help 24/7 through our in-app chat.

Something went wrong.

We're here to help.

Chat with us 24/7 through our in-app chat support in English or Spanish, or visit the Help Center below or in the app.

Visit Help Center

Download the app to get started.

English (US)‎Español‎

Exchange rates and currencies shown are for illustrative purposes only. Novi and the Novi logo are trademarks owned by Facebook, Inc. Other names and brands may be claimed as the property of others.