Purple wave background  Purple wave background

Help Center

question-bubble icon

Chat with us directly 24/7 in the app

I'm having trouble sending money

Here are some solutions to common issues with sending money:
  • Make sure you’re connected to a reliable data or Wi-Fi network.
  • Make sure you enter the recipient’s information correctly.
  • Make sure you’re not trying to send money to or from a country where Novi isn’t yet available. Learn where Novi is currently available.
  • Make sure the amount you’re sending doesn’t exceed a transaction limit for you or your receiver. Learn more about transaction limits.
  • Check if you need to provide additional information to restore access to your Novi account.
If you’re still having trouble, you can contact our Customer Care team in the Novi app. We’re available 24/7 to provide help and quickly answer your questions.
Was this information helpful?

Exchange rates and currencies shown are for illustrative purposes only. Novi and the Novi logo are trademarks owned by Facebook, Inc. Other names and brands may be claimed as the property of others.

© 2021, Novi Financial, Inc. or its affiliates. 

All rights reserved. NMLS ID # 1832154.