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Help Center.

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Why can't I access Novi?

To help keep Novi safe and to comply with laws and regulations, we sometimes temporarily restrict access to Novi so we can review your information.
We may ask you to provide additional information to help us confirm things like your identity, country of residence, or financial information. Our team will review the requested information once you provide it, and your access to Novi may then be restored. Reviews usually take no longer than 2-5 days.
In some cases, we may not be able to restore access — for example, if you’re trying to use Novi in a location where Novi isn’t available.
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