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How does Novi protect your account and data?

Novi is a regulated financial company and is designed with safety and security in mind. Novi verifies the identity of all customers, has built-in protections against fraud, and offers 24/7 customer care. If we determine a transaction is unauthorized, we’ll provide a full refund back to your Novi balance.
Novi verifies your account and keeps your data safe by:
  • Having strict controls in place to help prevent unauthorized access to your information.
  • Verifying new customers through the collection of valid, unexpired government-issued photo IDs.
  • Taking additional verification steps if needed, like video selfies.
  • Monitoring and investigating unusual account activity.
  • Encrypting your sensitive financial information.
  • Encrypting the documents you upload to Novi, like your government ID.
  • Rigorously testing our security internally and working with trusted security partners to complete independent technical assessments and broad security audits.
  • Using two-factor authentication when you sign in from a device we don’t recognize to prevent anyone else from accessing your account.
You can also take additional actions to protect your account, such as using a strong password and not sharing your account information. This is especially important if you use a shared device. Learn more about how we collect and use your data.
We do not sell your information. We partner with Facebook and third parties for specific purposes such as processing your transaction.
Learn more about our commitments to security and privacy.
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