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Help Center

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Chat with us directly 24/7 in the app

How do I contact Novi's Customer Care team?

You can contact Novi’s Customer Care team in the Novi app. We’re available 24/7 to provide help and quickly answer your questions.
To chat with Novi’s Customer Care team:
  1. Log in to the Novi app.
  2. Tap in the top right of Novi.
  3. Scroll down to Customer Support and tap Chat With Us.
  4. Tap Type your message here and enter your question, then tap to send it. You’re now chatting with Customer Care.
You can also scroll to the bottom of most articles in our Help Center and tap Chat With Us.
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