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I can't log in to Novi

If you're having trouble logging in to your Novi account, here are some things you can try.
If your password isn’t working or you don’t remember your password.If you’re having problems with your phone number.
If you can’t reset your password because you can’t access the phone number associated with your account, please contact Novi’s Customer Care team for help.
Find out if your account is restricted.
If you see a notification saying your account is restricted when you try to log in, please contact Novi’s Customer Care team for help.
If you think your account was accessed without your permission.
Novi takes unauthorized access of accounts very seriously. Contact Novi’s Customer Care team immediately if you think someone has accessed your account without your permission.
As a precaution, we also recommend resetting your passwords for any bank accounts or payment methods that are linked to your Novi account, and immediately contacting your relevant financial institution or card issuer.
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