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What do I do if my phone’s camera is broken?

Creating an account
When creating a Novi account, you need to submit a photo of your valid, unexpired government-issued photo ID. If your phone’s camera is broken and you can’t submit a photo of your ID, you won’t be able to create an account.
Taking a video selfie
If you’ve been asked to submit a video selfie and your phone’s camera is broken, you can request a manual review of your information. Manual reviews usually take longer and may involve more steps.
To request a manual review:
  1. Log in to the Novi app.
  2. From the Take a video selfie screen, tap Request Manual Review.
  3. Tap Request Review.
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