Depending on the situation, we may ask you to provide additional information that can be used to help us confirm things like your identity, country of residence, or financial information. For example, we may ask you to send us a photo of a utility bill to confirm your residential address.
If we need more information from you, we’ll give you instructions on how to provide it. If we don’t need more information from you, know that your information is being reviewed, and access may be restored at the end of the review. However, your access to Novi may not be restored in all situations.
Note: Your access to Novi would be restricted if you’re trying to use Novi in a country where it isn’t available yet.