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What information do I need to provide to restore my access to Novi?

We may ask you to provide different types of information to restore your access to Novi.
For example, to confirm your:
  • Identity, we may ask you to upload a photo of a valid, unexpired government-issued photo ID from your country of residence or even do a video selfie.
  • Financial information, we may ask you to upload a photo of a recent bank statement.
  • Residential address, we may ask you to upload a photo of a recent lease agreement or utility bill.
These are just a few examples of the types of information we may need from you to restore your access to Novi. In most cases, we’ll pause what you’re doing in the app to ask for additional information, and we’ll give you instructions on how to provide it.
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