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Why can't I create a Novi account?

If you’re unable to create a Novi account, it may be for one or more of the following reasons:
  • You live in or are visiting a location where Novi isn’t currently available.
  • You already have a Novi account.
  • You previously violated our Terms of Service or other policies.
  • Your account was closed.
  • Your mobile phone is having connectivity issues.
If you think none of these situations apply to you, you can contact Novi’s Customer Care team for more information.
If you want to learn more about our Terms of Service or other policies, follow this link and select your country of residence.
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