Purple wave background  Purple wave background

Help Center

question-bubble icon

Chat with us directly 24/7 in the app

What happens when I share my mobile phone’s location with the Novi app?

You can choose to enable location sharing to help find a nearby withdrawal location to pick up cash, if this option is available in your country. If you choose to do so, we’ll collect that information continually each time you open the app. Novi only stores an estimate of your current location. You can turn this off at any time through your device settings.
Note: You don’t need to turn on location sharing to find nearby withdrawal locations to get cash. If you opt out of location sharing, we’ll show you a zoomed-out map that you can search manually by typing in the city name, zip/postal code, or address.
To reduce risk and meet our regulatory obligations, Novi collects general location information such as your mobile phone’s IP address and country code from your phone number. Changing your preferences in the location settings on your device will not disable the collection of your IP address for such purposes.
Some examples of how we use location information include:
  • Ensuring access to your account in locations where Novi can operate.
  • Ensuring your account is primarily used in your country of residence.
  • Monitoring transactions for fraud in compliance with laws and regulations.
  • Helping to keep your account secure from unauthorized access, and to verify your identity.
Your location data is encrypted and securely stored for your privacy and protection.
If you want to learn more about our Privacy Policy, follow this link and select your country of residence.
Was this information helpful?

Exchange rates and currencies shown are for illustrative purposes only. Novi and the Novi logo are trademarks owned by Facebook, Inc. Other names and brands may be claimed as the property of others.

© 2021, Novi Financial, Inc. or its affiliates. 

All rights reserved. NMLS ID # 1832154.