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I forgot my password

If you forgot your password and can’t log in to Novi, you can reset your password from the app login screen. If you're already logged in, you can change your password in the app.
To reset your password if you’re not logged in:
  1. Open the Novi app.
  2. Tap Login Help.
  3. Tap Reset Password.
  4. Follow the on-screen instructions.
To change your Novi password if you’re already logged in:
  1. Tap in the top right of Novi.
  2. Tap Security and Privacy.
  3. Tap Reset Password.
  4. Follow the on-screen instructions.
If you have any questions, you can contact the Novi Customer Care team for help.
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