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Do I need to take a video selfie?

No. If you’re being asked to include a video selfie and you don’t want to take one, or if your phone’s camera is broken, you can request a manual review instead. Manual reviews may take longer and we may ask for additional information like a second valid, unexpired government-issued photo ID or proof of address.
To request a manual review:
  1. Log in to the Novi app.
  2. From the Take a video selfie screen, tap Request Manual Review.
  3. Tap Request Review.
Learn more about video selfies on Novi.
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