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Why was my transaction declined?

If your transaction was declined, it may be due to a transaction limit. To help keep Novi safe, we limit how much digital currency you can purchase, sell, hold, or transfer. See the current transaction limits for your country. Note: These limits may change without notice.
Transactions may also be declined if they violate Novi's Terms of Service, Community Standards, or other policies. If you want to learn more about our Terms of Service, Community Standards, or other policies, follow this link and select your country of residence.
If you try to add or withdraw money, a transaction may also be declined due to a problem with your bank account or payment method. In these situations, you can try again, or speak with your card issuer or bank.
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