Novi Help Center

Help Center.

Chat with us directly 24/7 in the app or in WhatsApp

Data & Security

Learn how Novi uses your data and protects your information.

Data

How do I request a copy of my Novi information?
What happens if I choose to sync my mobile phone contacts to my Novi account?
Does Facebook have access to Novi data?
How does Novi work with third parties?
How do video selfies and manual reviews on Novi work?

Security

How does Novi protect your account and data?
How can I spot a scammer?
How do I report suspicious or unusual activity on Novi?
How do I report a suspicious email or message claiming to be from Novi?
How do I report an unauthorized transaction?
Someone accessed my account without my permission
My phone was lost or stolen

English (US)‎Español‎

Exchange rates and currencies shown are for illustrative purposes only. Novi and the Novi logo are trademarks owned by Facebook, Inc. Other names and brands may be claimed as the property of others.