Novi Help Center

Help Center

Chat with us directly 24/7 in the app

Data & Security

Learn how Novi uses your data and protects your information.

Data

How do I request a copy of my Novi information?
What happens when I share my mobile phone's location with Novi?
What happens if I choose to sync my mobile phone contacts to my Novi account?
Does Facebook have access to Novi data?
How does Novi work with third parties?
How do video selfies and manual reviews on Novi work?

Security

How does Novi protect your account and data?
How can I spot a scammer?
How do I report suspicious or unusual activity on Novi?
How do I report a suspicious email or message claiming to be from Novi?
How do I report an unauthorized transaction?
Someone accessed my account without my permission
My phone was lost or stolen

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