Purple wave background
Help Center.

question-bubble icon Chat with us directly 24/7 in the app or in WhatsApp

The money I sent wasn't received

If the money you sent wasn’t received, you can check the transaction details in your transaction history to make sure the transaction was completed, and that the money was sent to the correct person.
If your transaction went through:
If your transaction didn’t go through:
Was this information helpful?

Exchange rates and currencies shown are for illustrative purposes only. Novi and the Novi logo are trademarks owned by Facebook, Inc. Other names and brands may be claimed as the property of others.

© 2022, Novi Financial, Inc. or its affiliates. All rights reserved. NMLS ID # 1832154.