If you receive a message claiming to be from Novi asking you for any information, such as your username, phone number, password, or an SMS confirmation code, do not reply. Novi will never message you to ask for your personal information.
Scammers may try to trick you into giving them personal information or money. Knowing what to look out for can help you protect yourself. For example, you should only send money to people you know and trust.
Novi currently only supports peer-to-peer payments. If you’re using Novi to buy or sell a good or service, you do so at your own risk. Any concerns with a good or service will need to be addressed directly with the buyer or seller. You may not be able to get your money back in the event of a scam.
To report suspicious or unusual activity on Novi, please contact our Customer Care team
. A few examples of suspicious or unusual activity may include (note this list is non-exhaustive):
- People you don’t know asking you for money, or claiming to be a friend or relative from a phone number, email address, or social media account you don’t recognize.
- People asking you to send them money or gift cards to receive something in exchange.
- People claiming to be debt collectors or debt settlement agents.
- People asking you for access to your financial accounts or personal information.
- Messages or posts with poor spelling or grammatical mistakes.
- Messages or posts from someone you don’t know containing a sense of urgency, or links.
- Advertisements for products or services that seem too good to be true.