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How do I request a copy of my Novi information?

You can request a copy of your Novi information in the app. Your Novi information includes things like:
  • Bank accounts or payment methods you’ve added to Novi.
  • Your transaction history.
  • Your chat history with Novi’s Customer Care team.
  • The name, phone number, and address on your Novi account.
To request a copy of your Novi information:
  1. Log in to the Novi app.
  2. Tap in the top right of Novi.
  3. Tap Security and Privacy
  4. Tap Download Your Information.
  5. Tap Request Copy.
Your file will be ready for download in 2-3 business days. You’ll receive a notification from Novi when it’s ready.
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