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How do I change the way my name is displayed on Novi?

Although we require you to sign up for Novi using your legal name, we allow customers to request a change to how their name appears in the app for safety, security, or identity purposes. You can request to change the way your name is displayed on Novi by contacting our Customer Care team. Please note that the way your name is displayed can only be changed twice over the lifetime of your Novi account.
Changes to the way your name is displayed on Novi must meet our Display Name Policy and Community Standards, and must also maintain a connection to your legal name as it appears on the ID you used to sign up. This means you can change either your first or last name, or use initials from either your legal name or your new first or last name. If you want to learn more about our Display Name Policy and Community Standards, follow this link and select your country of residence.
For example, if your full legal name is Tom William Bird, but everyone knows you as Matt Hawk, the name Matt Hawk would not be accepted as a display name. Below are a few examples of acceptable display names:
  • T. Bird (legal first initial, legal last name)
  • Matt B. (new first name, legal last initial)
  • M. Bird (new first initial, legal last name)
  • Matt Bird (new first name, legal last name)
  • Tom Hawk (legal first name, new last name)
  • TB (legal first initial, legal last initial)
  • MB (new first initial, legal last initial)
  • T.W. Bird (legal first initial, legal middle initial, legal last name)
  • Matt T. Bird (new first name, legal first initial, legal last name)
If your request is approved, your legal name in your Novi settings will still be the one that matches the ID you used to sign up. However, other Novi customers won’t see your legal name — they’ll only see the approved new display name that you requested, which will also appear on future transaction receipts. After your request has been approved, your new display name should appear in the app within 5 days.
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