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Why am I not receiving SMS notifications?

If you turned on SMS notifications in your Novi app settings and you stopped receiving them, here are a few things you can check:
  • Log back in to the app and make sure your notification settings are still set to receive SMS notifications.
  • Find your last SMS message with Novi and reply “START” to start receiving notifications again.
  • Contact your mobile phone carrier directly to troubleshoot the issue.
Note: You can start or stop SMS notifications from Novi at any time, but you can’t turn off Novi notifications entirely. Learn more about how to change your notification settings.
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