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How do I request a copy of my Novi information?

You can request a copy of your Novi information in the app. Your Novi information includes things like:
  • Bank accounts or payment methods you’ve added to Novi.
  • Your transaction history.
  • Your chat history with Novi’s Customer Care team.
  • The name, phone number, and address on your Novi account.
To request a copy of your Novi information:
  1. Tap in the top right of Novi.
  2. Tap Security and Privacy
  3. Tap Download Your Information.
  4. Tap Request Copy.
Your file will be ready for download in 2-3 business days. You’ll receive a notification from Novi when it’s ready.
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