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The Novi pilot is ending – withdraw your balance before September 1, 2022

Both the Novi app and Novi on WhatsApp will no longer be available starting September 1, 2022. When the pilot ends, you will not be able to log in and access your Novi account.
Please also be aware that starting July 21, 2022, you will no longer be able to add money to your account.
Withdraw your money
Please withdraw your balance as soon as possible. There are two ways to withdraw your balance from your Novi account:
If you have money remaining in your Novi account after the pilot ends on September 1, 2022, we’ll attempt to transfer your balance to the bank account or debit card you’ve added to Novi. If you have questions about accessing your balance after the pilot has ended, you can contact us.
Download your information
You can request a copy of your Novi information until the end of the Novi pilot. After the pilot ends, you will no longer be able to request a copy of your information. To learn more about data retention, deletion, and security, please refer to our Privacy Policy.
We’re here to help
For any questions, feel free to chat with us – we’re available 24/7.
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