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How do I get cash at a nearby withdrawal location?

To find a nearby withdrawal location to get cash
  1. Tap at the bottom of the screen.
  2. Tap Get Cash.
    • If this is your first time getting cash, we’ll ask if you want to share your phone’s location. This lets Novi see where your phone is so we can show you nearby withdrawal locations. This also helps Novi prevent fraud and comply with laws and regulations.
    • You can also choose to search for a withdrawal location manually.
  3. Swipe around the map to find a nearby withdrawal location. You can also tap the search bar and enter a city name, zip/postal code, or address.
Note: Not all countries support getting cash. Learn more about whether getting cash from a withdrawal location is supported in your region.
When you find a nearby withdrawal location to get cash, you can get a withdraw code to pick up cash at that location.
To get a withdraw code for a nearby withdrawal location
  1. From the nearby withdrawal locations map, tap the icon of the withdrawal location you want.
  2. Tap Select Location.
  3. Enter the amount of cash you want to get, then tap Review.
  4. Carefully review your withdraw information. If correct, tap Confirm, otherwise tap to go back and make changes.
  5. Your withdraw code will appear on your Novi home screen.
Note: Withdraw codes automatically expire after 72 hours.
To use your withdraw code
Once you have a withdraw code, you just need to bring the code along with a valid, unexpired government-issued photo ID that matches the legal name on your Novi account to the withdrawal location you selected. Different withdrawal locations may have different ID requirements so please check with them before getting cash.
When you get to the withdrawal location, show the cashier your withdraw code and ID, and they’ll give you your cash in local currency.
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