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Why am I not receiving SMS notifications?

If you stopped receiving SMS from Novi, we recommend trying the following solutions:
  • Find your last SMS message with Novi on WhatsApp and reply “START” to start receiving SMS messages again.
  • Contact your mobile phone carrier directly to solve the issue.
Note: You can start or stop SMS messages from Novi at any time, but you can’t turn off notifications entirely. You can choose to receive SMS messages, push notifications, or both. We need to be able to contact you via SMS message or push notification to help keep your account safe.
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