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How do I close my Novi account?

Not logged in to Novi on WhatsApp? Learn how to log in.
If you no longer wish to have Novi on WhatsApp, you can remove your Novi account from WhatsApp. You can also close your Novi account.
To close your Novi account on WhatsApp, from your Novi account screen:
  1. Tap Account Management.
  2. Tap Close Novi Account at the bottom of the screen.
  3. Tap Chat with Customer Care.
  4. Type a message to Customer Care asking them to close your Novi account.
Closing your Novi on WhatsApp account will close your Novi account anywhere else you use it, such as the Novi app. If you want to close your account without chatting with Customer Care, you can close your Novi account in the Novi app instead of through Novi on WhatsApp. Once you close your account, you have 30 days to reopen it if you want to.
Note: To close your account, pending transactions need to be completed, and your full balance needs to be withdrawn in accordance with our Terms of Service.
In some cases, you may need to restore access to your account before closing it. You will see a screen in the app explaining what is happening and what you can do to restore access to your account. In some cases, we may not be able to restore access to your account.
If you want to learn more about our Terms of Service, follow this link and select your country of residence.
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