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I can't log out of a different device

Novi allows you to access your account on multiple devices — but not at the same time. If you’ve forgotten to log out of your Novi account on one device, you can sign in on a different device. As soon as you do, you will be logged out of the other device.
However, there’s some information that can still be seen on the previous device for 90 days after your last login. This information includes:
  • Your account status
  • Your balance
  • Your transaction history
  • Which payment methods you added to your account (but not sensitive information, such as your full card number).
The same is true if you leave the Novi app or Novi on WhatsApp. If you leave Novi on WhatsApp and log in to the Novi app, you’ll be logged out of Novi on WhatsApp. If you leave the Novi app and log in to Novi on WhatsApp, you’ll be logged out of the Novi app.
No matter what device or platform you use, any Novi account that has been inactive for more than 10 minutes is automatically logged out. Learn more about what happens when you’re not logged in to Novi on WhatsApp.
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