Thank you for choosing Novi. We want you to enjoy using your new digital wallet responsibly. Your use of Novi is governed by our Community Standards and Terms of Service, which you agree to when you sign up. These policies are intended to keep you safe and prevent Novi services being used for any illegal activity. Wherever you use Novi, you must follow the local laws.
If you break our Community Standards, we can suspend, remove or restrict your access to Novi accounts and products.
Novi users are an inclusive worldwide community and you will be joining people from all cultures and countries. Please be respectful to everyone. We don’t tolerate harassment, scamming, spamming or bullying. Don’t hesitate to report someone if you do not like their behavior either using customer care chat or here.
We use a government-issued ID to prove you are over 18 and help verify your identity. We do not allow terrorists, hate groups or others that want to harm people or property to join our community.
Novi is not currently designed for shopping. You should not use your Novi wallet to buy or sell illegal goods or services.
All the best communities work together for everyone’s benefit. If anything you encounter violates our Community Standards or Terms of Service, you can let us know on customer care chat or here. Please give as much detail as you can such as screenshots, links, usernames and descriptions of the incident. We will follow up and take action where needed.
If you can’t access your Novi account, you can still report bad behavior here.