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Our commitment to care.

We think help should be easy for you to find and available whenever you need it, 24/7.

 Care

How we help you get the answers you need.

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Around-the-clock care.

Novi has 24/7 chat-based Customer Care in English and Spanish, and our Help Center is available in the app and here on the website, with content you can easily share.

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Easy to find.

You can access the in-app Help Center and chat with our Customer Care team from anywhere in the app or directly in WhatsApp.

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Novi’s Customer Care team.

Novi’s Customer Care Team. Novi has 24/7 chat-based support with automated replies to get you a quick response and resolution, or you can connect directly with the Novi Customer Care team whenever you need.

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Working together to stay safe.

We're committed to helping our customers recognize scams.

How we help if something goes wrong.

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Filing complaints.

You can chat directly with the Customer Care team from the app or in WhatsApp. Or you can submit a complaint via the Contact Us form.

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Full refund for unauthorized transactions.

If we determine a transaction is unauthorized, we provide a full refund back to your Novi balance. Learn more about refunds at Novi.

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Dedicated fraud and risk teams.

We are vigilant when it comes to the safety of your account. If you spot a suspicious transaction in your account, you can file a claim in the app and we'll work to address it quickly with a thorough investigation.

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Closing your account.

If you'd like to close your account, you can contact our 24/7 Customer Care team for help.


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© 2022, Novi Financial, Inc. or its affiliates. All rights reserved. NMLS ID # 1832154.