We think help should be easy for you to find and available whenever you need it, 24/7.
Novi has 24/7 in-app chat in English and Spanish, and our Help Center is available in the app and here on the website, with content you can easily share.
You can access the in-app Help Center and chat with our Customer Care team from anywhere in the app.
Novi has 24/7 in-app chat with automated replies to get you a quick response and resolution, or you can connect directly with the Novi Customer Care team whenever you need.
You can chat directly with the Customer Care team from the app or submit a complaint via the Contact Us form.
If we determine a transaction is unauthorized, we provide a full refund back to your Novi balance. Learn more about refunds at Novi.
We are vigilant when it comes to the safety of your account. If you spot a suspicious transaction in your account, you can file a claim in the app and we'll work to address it quickly with a thorough investigation.
If you'd like to close your account, you can contact our 24/7 Customer Care team for help.
Exchange rates and currencies shown are for illustrative purposes only. Novi and the Novi logo are trademarks owned by Facebook, Inc. Other names and brands may be claimed as the property of others.
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