Our Commitment  Our Commitment

Our commitment.

From security and privacy to care and accountability — what matters to you matters to us.

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Security

It’s our priority to protect your account.

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Customers verified with valid government-issued photo IDs.

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Anti-fraud protections and refunds.

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Two-factor authentication and encryption of sensitive financial information.

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Privacy

We’re committed to protecting your privacy.

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Transparency about what information we collect and why.

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We use Facebook systems and other third-party services to make Novi work, but we have set strict controls to limit what can be shared with them.

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Novi doesn’t sell your data.

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Care

Helping you when you need it.

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24/7 in-app chat available in English and Spanish.

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Novi’s in-app Help Center is always one tap away.

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Teams dedicated to investigating fraud and suspicious activity.

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Accountability

We hold ourselves to high global standards.

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Novi is a regulated financial company.

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We work with reputable third parties.

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We consult with consumer protection experts.

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Exchange rates and currencies shown are for illustrative purposes only. Novi and the Novi logo are trademarks owned by Facebook, Inc. Other names and brands may be claimed as the property of others.

© 2021, Novi Financial, Inc. or its affiliates. 

All rights reserved. NMLS ID # 1832154.