Our commitment.
From security and privacy to care and accountability — what matters to you matters to us.
Security
It’s our priority to protect your account.
Customers verified with valid government-issued photo IDs.
Anti-fraud protections and refunds.
Two-factor authentication and encryption of sensitive financial information.
Privacy
We’re committed to protecting your privacy.
Transparency about what information we collect and why.
We use Facebook systems and other third-party services to make Novi work, but we have set strict controls to limit what can be shared with them.
Novi doesn’t sell your data.
Care
Helping you when you need it.
24/7 chat-based Customer Care in English and Spanish.
Access the Novi Help Center to find answers to common questions.
Teams dedicated to investigating fraud and suspicious activity.
Accountability
We hold ourselves to high global standards.
Novi is a regulated financial company.
We work with reputable third parties.
We consult with consumer protection experts.
© 2022, Novi Financial, Inc. or its affiliates. All rights reserved. NMLS ID # 1832154.